We often hear on In Touch about your frustrations with having to repeatedly provide your access requirements to many different organisations, for them often to not be listened to. Well Experian, the company perhaps best known for checking your credit score, have tried to come up with a solution. They have launched something called The Support Hub, where you can provide your preferred methods of communication and any other access needs in one place and they will distribute that information amongst your service providers for you. Experian's Product Director Paul Lamont explains more about how the service works and Pardy Gill tells us what he thought after trying it out. The early stages of sight loss can be extremely challenging and so we thought we'd peek behind the curtain at the RNIB's Helpline, a service that aims to provide support through every moment of sight loss, but especially those more challenging moments.Presenter & Producer: Beth Hemmings
Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.
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News, views and information for people who are blind or partially sighted
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Folge vom 27.06.2023The Support Hub; The RNIB's Helpline Services
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Folge vom 20.06.2023Blind AdventurersFor some, getting out and about means a leisurely stroll in the sunshine. For others, it's taking on the challenge of hostile and dangerous environments. Our guests this week tell us about losing their sight and the part exploring the great outdoors has played in dealing with it.You might associate entrepreneur and TV adventurer Amar Latif (who was awarded an OBE since we talked to him!) with challenges such as yomping in the Australian outback. However, his love of gentler pursuits is illustrated by his recent appointment as President of the Ramblers Association. Amar tells us about his plans for this role.Wayne Pugh was left devastated when he suddenly lost his sight thirteen years ago. Now however he has re-discovered his zest for life and is literally reaching new heights. Not content with climbing Ben Nevis, he became the first blind person to complete the Elie chainwalk. Wayne tells us about his journey from heartbreak to happiness.. Presenter: Peter White Producer: Fern Lulham Production Coordinator: Liz PooleWebsite image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch"; and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.
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Folge vom 13.06.2023A Transport SpecialThe question of closing railway ticket offices has been in the headlines recently. Indeed, it remains one of the stumbling blocks to a settlement in the long running dispute between rail unions and train operators. One operator has already stopped selling tickets at discounted rates from their ticket offices for "same day" travel. This leaves travellers needing to use the internet or ticket vending machines to take advantage of reduced rates for same day journeys. We discuss what this means for visually impaired people with the help of Tony Miles from Modern Railways magazine.Meanwhile, on the buses, we report on a trial aiming to make bus stations more accessible. Transport for West Midlands has unveiled new smart codes at Wolverhampton Bus Station, giving passengers immediate access to wayfinding details and travel information on their mobile phones. To get an update on the trial and what it might mean for accessible bus travel in the future, we hear from RNIB's Robin Spinks and Gary Leek from Transport for West Midlands .Presenter: Peter White Producer: Fern Lulham Production Coordinator: Liz PooleWebsite image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch"; and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.
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Folge vom 30.05.2023HolidaysIt's the time of year to perhaps start thinking about a holiday, and when you have a visual impairment there are often lots of things to consider. How you'll get there, whether the accommodation will be accessible and the kinds of activities that you'll do. So, we thought we'd look at some trips that could be suitable; including Sense Adventures, who offer walking holidays in the Malvern Hills and elsewhere, The Visually Impaired Sailing Association, who teach you how to sail a yacht and Christine Thomas tells us about why her static caravan in Cornwall is perfect for her independence. A few weeks ago, we spoke about a consultation that the Civil Aviation Authority have launched, to gather people's experiences of accessibility when dealing with airlines. They have now added a phone line, as well as online and email submission options. The number to call is: 0330 138 5015. You can also email: consumerenforcement@caa.co.uk. For more information, visit: https://consultations.caa.co.uk/corporate-communications/performance-framework-for-airline-accessibility/Sense Adventures: https://www.senseadventures.co.uk/ The Visually Impaired Sailing Association: https://visa-gb.org.uk/Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.