Projectified Folgen

We live in an era of instant gratification—and it’s redefined the customer experience. Guests discuss how technology has changed customer expectations and the innovations that are helping organizations provide faster, more personalized service.    Sindhu Joseph, CEO and founder of CogniCor Technologies in San Francisco, California, USA, outlines how artificial intelligence can help organizations deliver on-demand customer service.   Members of the PMO team at Triglav Group in Ljubljana, Slovenia explain how digitizing and centralizing customer data helped transform Triglav’s customer experience.   Borislav Tadić, PMP, vice president responsible for transformation and board member support for data protection, legal and compliance at Deutsche Telekom in Bonn, Germany, discusses how taking a more holistic approach—and getting every department involved—can help an organization offer a better customer experience.   Key Themes: [00:23] Evolving customer expectations  [02:46] How AI can enhance customer service [06:13] Creating more customized customer interactions [08:14] Case study: Triglav’s digital transformation [12:57] Delivering transparency, personalization, simplicity [15:03] Taking a holistic approach to customer experience [17:48] Simplifying processes creates better customer experiences

The world is changing fast. And big changes come with new risks—and new security vulnerabilities. Guests discuss emerging threats, what projects introduce the most security risk and how organizations can protect themselves. Albert Torres, PMP, cybersecurity program manager at Lockheed Martin in San Antonio, Texas, USA, outlines how to keep cloud-based projects secure. Kimberly Valentine, program manager for the office of the chief information security officer (CISO) and senior manager overseeing cybersecurity operations at Brunswick Corp., based in Denver, Colorado, USA, shares how she’s integrating cybersecurity reviews into the organization’s project planning process. Retired Air Force Brigadier Gen. Greg Touhill, president of Cyxtera Federal Group in Washington, D.C., was the United States’ first CISO during the Obama administration. He discusses what he learned during his time in public service and the greatest threats organizations need to defend against.   Key Themes: [00:22] Cybersecurity risks—and potential costs [03:14] Securing cloud-based projects [05:39] Creating a unified front [07:13] Building a cybersecurity culture [10:27] Lessons from the United States’ first CISO [14:15] Organizations face threats from outside and within [19:11] Strategies to succeed in security-focused projects

Predictive modeling. Augmented reality. Digital twin. Disruptive tech is changing the game for construction projects. Guests discuss how technology has helped them work more efficiently, create safer job sites and make better business decisions. Colin Cagney, PMP, director in KPMG’s major projects advisory practice in Phoenix, Arizona, USA, discusses how data analytics can help organizations prevent accidents and improve project outcomes. Monica Sosa, senior associate and project manager at Corgan in Culver City, California, USA, outlines how her organization used 3D cameras and augmented reality glasses to spot potential design flaws on an airport expansion project. Arsen Safaryan, head of building information modeling and digital construction at ALEC in Dubai, UAE, talks about what it takes to get new technology adopted across an organization—and what innovations are delivering the most value.     Key themes: [00:22] Trends in construction technology [04:13] Using data to inform project decisions [05:24] How data analysis can make job sites safer [08:36] Piloting disruptive technology [13:17] Top innovations influencing construction projects [15:29] Adopting new tech across an organization [18:41] In-demand skills for the future